Customer Service Representative (code: RD-CSR)

Job Summary:

The Customer Service Representative is responsible for providing effective customer service to clients/customers by using excellent, in-depth knowledge of company products, programs and services.

Responsibilities:

• Deliver prepared scripts to persuade/entice current or potential customers to avail of the products and services.
• Respond promptly to customer inquiries
• Obtain and evaluate all relevant information to handle product and service inquiries
• Make calls to customers or potential customers to provide product and service information
• Tracking and reporting of daily statistics, call logs and reports

Job Qualifications::

• At least College Level:
• Customer support for similar or other industries a plus
• Sales background is a plus
• Proficiency in Microsoft Office tools
• Excellent communication skills
• Knowledge of customer service principles and practices
• A strong motivation and high level of commitment
• Ability to work with minimal supervision

Job Level-Specific Qualifications::

A. Level 1:

• At least college level
• Excellent communication skills
• Good comprehension skills
• Must be a good listener
• Ability to keep track and report daily statistics

B. Level 2:

• 1-2 years experience handling inbound or outbound calls, telemarketing or sales
• Excellent communication skills
• Proficient in relevant computer application such as MS Office
• Knowledge of customer and service principles and practices
• Can keep track and report of daily statistics; perform data entry associated with the position.

C. Level 3:

• 3-5 years experience handling inbound or outbound calls, telemarketing or sales
• Excellent communication skills
• Proficient in relevant computer application such as MS Office
• Proven track record and good standing in customer service
• Complete record and report on daily statistics
• Able to assist the team lead in mentoring junior agents