Application Support Engineer (code: RD-ASE)

JUNIOR APPLICATION SUPPORT

Good technical and analytical skills.
Ability to handle support issues.
At least 1 year experience in any of Lua, T-SQL, C#, Javascript.
Skills with any of IIS, AJAX, ASP.NET, and/or Web Services is a plus.
Good written and verbal English communication.
Fast Learner and willing to learn.
Working experience in supporting applications or client server applications is a plus.
Ability to travel to Ireland or other client sites if necessary.

Should be able to provide technical support for users.
Navigate, troubleshoot, and resolve application and environment related issues.
Application and/or Integration development based on specifications.
Provide explanations of application functionality and usage to clients.
Document solutions to problems/issues.
Write client-facing application specifications.
Collaborate with Product Development team on issue and bug resolution.
Reproduce technical environments where issues are being reported.
Provide installation, configuration and integration support for clients.
Candidate must be time flexible as end-clients and product development team might belong to a different time zone.

5+ years experience with supporting applications or mission critical client server applications.
Strong customer service; ability to handle support issues with tact and diplomacy.
Strong technical and analytical skills.
Strong problem solving skill.
Strong (at least 4 years) working experience in any of Lua, T-SQL, C#, Javascript.
Knowledgeable on SQL databases - proficient with queries.
Strong (at least 3 yrs) working experience on IIS, AJAX, ASP.NET, and/or Web Services.
Basic network administration and configuration.
Good English communication skill. Ability to communicate information clearly in writing and verbally, particularly over the phone.
Fast Learner and willing to learn.
Knowledge of HL7, DICOM and any related healthcare IT is a plus.
Ability to travel to Ireland or other client sites if necessary

Serve as primary point-person of clients for product issues and requests.
Should be able to provide technical support for users as necessary.
Serve as a liaison, and help manage interaction, between support and product development teams in MNL and Dublin.
Navigate, troubleshoot, and resolve application and environment related issues.
Provide explanations of application functionality and usage to clients.
Document solutions to problems/issues.
Write and review client-facing application specifications.
Collaborate with Product Development team on issue and bug resolution.
Reproduce technical environments where issues are being reported.
Direct and participate in application and integration development.
At times, provide installation and configuration support for clients.
Candidate must be time flexible as end-clients and product development team might belong to a different time zone.